How you can be seen as a confident, intelligent and dependable leader

In studies by Cameron Anderson of UC Berkeley published in the Journal of Personality & Social Psychology, researchers have come up with some interesting insights into how and why some people take the lead in newly formed groups. In short, the people who lead are those who take the lead. But we can also find some deeper lessons in leadership in the details of the experiments.

illustration of man riding rocketHow leaders emerge in groups

When researchers assigned subjects to group exercises, the men and women who emerged as group leaders were those the group perceived as most competent. Makes sense. If you’re going to be led, you want to be led by someone who can deliver the results you want. In a pinch or under the time constraints of a research exercise, that would be the person who exudes the most confidence.

More specifically, however, the researchers found that people see confidence in people who speak up first and talk the most. Members of the experimental groups as well as outside observers judged the most vocal as more intelligent, dependable, and self-disciplined. Conversely those who spoke up less and interacted less were rated more conventional and less creative.

Speaking up translates as confidence. And why not? It takes courage to speak to a group of strangers. Naturally, people—especially those who are afraid to speak up—perceive the first to speak as confident, willing to step up and take initiative. The research has also found that members of groups almost always get behind the first solution offered to problems posed by the group. Furthermore, subsequent ideas were almost always dismissed, even when they were actually better.

Fortunately, if after a lot of talking, people who are free with words of little content eventually lose their aura of confidence as well as their status as leader. That’s why organizational leadership requires more than just the initial impulse to speak up.

Great leadership walks the walk

The impulse to speak up will help give you the Courage to Bring it Up! Talk it Up! Wrap it Up! and Follow it Up! The more you do so, the more your Courage will grow as you add Candor, Connection, Commitment and the Six Leadership Competencies.

Your initial impulse to speak up will get you only so far unless you use that drive to motivate continuous education, constant improvement, regular reflection, and periodic objective reassessment of your leadership competencies backed up by a consistent program of intimate leadership coaching.

Consider developing your leadership skills alongside other leaders at our next CoachQuest Leadership Coaching Workshop.

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15 Questions Every CEO Needs to Answer

Great leadership consistently and effectively sets direction, creates alignment, gains commitment, and drives accountability. With this kind of leadership, your organization is either on top of your competition or will soon be there.

If you think your leadership might have room for improvement, I offer a number of questions to help gauge just how much room there is. If you like, you can score your organization’s leadership. I’ll have some recommendations based on your scores following the questions.

Scoring your responses

Ask yourself each question, then give your organization
5 if All your leaders do so All the time
4 if Most of them hit the mark Most of the tim
3 if Some of them do, Most of the time
2 if Some of them do, Some of the time
1 if Most of them could do better
0 if you’re not sure of the answer

Do your leaders:

1. Create employee experiences that inspire High Commitment and High Performance?

2. Own and share a personal Leadership Credo?

3. Work from an Effective Leadership Learning Plan?

4. Coach themselves, their direct reports, peers, and managers on a regular basis? 4-Way Coaching

5. Use Call and Response Coaching and the Expectation Formula to consistently and effectively collaborative participation?

6. Consistently provide feedback, both Reinforcement and Redirection?

7. Keep their direct reports in the Green and out of the Red?

8. Know and avoid the 14 Motivation Road Blocks?

9. Focus exclusively on their Big Five Leadership Priorities?

10. Use Touch Points to create Leadership Presence?

11. Know and constantly work on developing the Six Leadership Competencies?

12. Have a clear enough self-image to be an intimate leader?

13. Understand and employ the Magnetic Power of Leadership Intimacy?

14. Regularly celebrate success?

15. Make time for Reflection?

Scoring and Recommendations

59 to 75—Hardly any room for improvement today, but keep checking.
46 to 60—Your company may be in very great shape, but make sure.
31 to 45—Lots of room for improvement. Don’t wait too long. Your competition may not.
16 to 30—It’s time to get cracking. Your leadership needs serious leadership transformation.
1 to 15—Your organization needs a complete leadership overhaul. Immediately!

This test just scratches the surface, of course. It’s meant to be more of a thought starter than an scientific measurement. To find out how well your leaders are performing, ask for a Leadership Assessment. Even if you scored vey well, an Leadership Assessment will make sure your off-the-top-of-your-head assessment is correct.

By the way, if you scored zero, you certainly should be commended for your honesty. There are leaders who do not have an honest idea of how effectively their leaders are preforming, and they simply assume everything must be all right. If you really are not sure how your leaders are performing, call or email me. I’ll be happy to provide a confidential, no-strings-attached, evaluation.

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Ten Steps on Your Way to Manager as Coach

I use the term Manager-as-Coach and train leaders how to lead as coaches. We define effective leadership as a manager’s ability to demonstrate the emotion, cognition, behavior, and communication that create rewarding employee experiences, and in turn, unforgettable customer experiences, which drive superior outcomes.

The way you present yourself as leader is determined by how you Feel. Think. Act. and Talk. When delivered well, this behavior creates an environment where everyone profits, as illustrated below.

The way you Feel determines what you Think. Your thinking determines how you Act and Talk. Obviously, to bring all four into line, you have to start with the way your Feel. CoachQuest helps managers Feel. Think. Act. Talk. like a Coach, which produces High Commitment, High Performance, and greater Profit.

Here are the ten things a manager-as-coach does almost instinctively to achieve all of the above:

1. Focus on the critical areas of coaching
2. Provide feedback constructively

3. Receive feedback receptively

4. Use questions to maximize benefits

5. Exercise the emotional de-trigger muscle

6. Balance pressure and support to achieve action

7. Avoid predictable responses that attempt to avoid accountability

8. Use strategies when the coaching session derails

9. Master the cornerstones of human motivation

10. Use templates and tools for managing through any coaching situation

Do you want to be a Manager as Coach?

To learn how to accomplish all of the above and to Feel. Think. Act. Talk. like a Coach, join other leaders in our next CoachQuest Leadership Coaching Workshop. In the meantime, subscribe to our weekly newsletter, for more Leader-as-Coach news and information.

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The Six Critical Competencies of all Great Leaders

All great leaders possess the following six competencies. We list and describe them here so you can consider to what degree you and your leaders express or lack each of them.

Accountability

Delivering according to specific expectations lies at the heart of driving performance. Accountable leaders do so across an organization and within each team member. They align and move themselves, other individuals, teams, and the organization toward sustainable growth and profit.

Empathy

Great managers take a personal interest in the employees they manage. Coaching promotes better relationships managers are invested in the well-being of employees and facilitate advanced collaboration that builds trust. Trust, in turn, leads to better working relationships, makes work easier, creates a safe environment for achievement, and is more satisfying for all concerned.

Executive Maturity

We define maturity from two perspectives: managing negative emotional reactions that can derail productivity and erode morale and facilitating empowerment toward ownership of tasks. When leaders create an atmosphere where it’s safe to express the good, the bad, and even the ugly news by managing their emotional volatility, candor in the workplace soars and employees feel their opinions are valued. Bad news is delivered to the right people and the right decisions can be made within the organization.

Engagement

The ability to recognize and provide feedback in the organization is the driving force of coaching effectiveness. Great managers consistently give their direct reports prompt feedback and positive recognition. Employees are twice as likely to say they will leave their current company in the next year if they do not receive adequate recognition.

Reflection

The busy and complex roles leaders play require them to exert tremendous mental energy. In order to maintain conscious influence over their behavior, leaders need to carve out time for quiet and focused reflection. Time to think about and plan for the future and to determine how to draw the best out of everyone.

Tenacity

Leaders need persistence in order to stick with their pursuits even when it gets tough. When leaders inevitably arrive at a tough decision, their tenacity enables them to stand firm. And when they meet resistance, it pushes them forward.

Every leader has room for improvement in each area of competency. Consider developing your leadership competencies alongside other leaders at our next CoachQuest Leadership Coaching Workshop.

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Executive Maturity: Siri vs. Speaktoit

The great majority of CEOs (88% by one count) agree that Executive Maturity is a critical leadership skill. By maturity they mean the ability to adjust and manage change in a mature way. Your ability to act with self-regulation, to control or redirect your potentially disruptive impulses and moods depends on your ability to 1) suspend judgment, 2) think before acting, and 3) respond in a way that will achieve the result you want.

The best responders, I recently discovered are as calm and collected as the virtual assistant in your smartphone. It’s as if they’ve been introduced to the Coaching Conversation techniques I train leaders to use. So I set out to see which of the two most popular assistants is better at responding to a difficult question.

Humans first

Before we evaluate the virtual assistants, let’s put a potentially explosive set of questions to a couple of imaginary humans—an immature manager and and a couple of testy administrative assistants. Here’s how such exchanges might go:

MANAGER: Have you seen my project folder?
ASSISTANT: No.

MANAGER: You need to be more observant about where I leave project folders.
ASSISTANT: You need to be more organized. I am not your babysitter.

Not an ideal way to achieve the results you want, agreed? Let’s try again from the immature manager’s blame-game remark.

MANAGER: You need to be more observant about where I leave project folders.
ASSISTANT: Why do you always blame me for misplacing it?

Do you agree that neither of these folks have much to teach us about maturity? Now let’s see how two virtual assistants actually handled the same questions and remarks.

Speaktoit

screen grab of speaktoit avatarMANAGER: Have you seen my project folder?
SPEAKTOIT: I can’t really say at the moment.

MANAGER: Why don’t you know?
SPEAKTOIT: My capabilities are still limited, but I’m learning new things everyday. Give me a little time and I should be able to help you with that.

MANAGER: You need to be more observant about where I leave project folders.
SPEAKTOIT: I’m not exactly sure. If you want me to find a map for you, just say the word.

Siri

siri logoMANAGER: Have you seen my project folder?
SIRI: I haven’t.

MANAGER: Why not?
SIRI: I can’t say.

MANAGER: You need to be more observant about where I leave project folders.
SIRI: I do, eh?

MANAGER: Yes, you do.
SIRI: That’s what I figured.

Mature Executive

I know I’m going to hear, “I don’t want to sound like a robot!” But you do want to achieve the objectives of your conversations, right? Well, starting with what we’ve just learned from Siri and Speaktoit, let’s see two ways a Immature Executive and a Mature Assistant could handle things even better.

IMMATURE EXECUTIVE: You need to be more observant about where I leave project folders.
MATURE ASSISTANT: Can we retrace your steps to find out where it might be?”

IMMATURE EXECUTIVE: You need to be more observant about where I leave project folders.
MATURE ASSISTANT: When was the last time you saw the folder?”

The mature assistant’s response keeps the focus on the end result of finding the folder and ignores the immature executive’s game of blaming his assistant for his disorganization.

How to Use Your De-trigger Muscle

You already have what you need to consistently react maturely. I call it your de-trigger muscle. Like any muscle, you have to first, learn how to use it, then practice using it in order to develop the habit of responding rationally, like an adult, to the kinds of events that currently kick you into your reactive mode.

To review how to engage you de-trigger muscle, see 4 Steps Toward Executive Maturity. Insofar as who’s more mature, I think Speaktoit did a better job of focusing on the objective of the conversation. Siri dodged the focus and even showed a bit of attitude. Let me know what you think in a comment below.

Also consider developing your Executive Maturity alongside other leaders at our next CoachQuest Leadership Coaching Workshop.

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